Useful information

Useful information

Practical clothing examination materials: questions, documents, item preparation and workflow.

Inquiry

Describe the item, defect and circumstances

Send photographs of the item, labels, markings and defects, purchase documents, the contract, product listing, seller’s refusal, dry-cleaning documents or the seller’s opinion. Free telephone consultation for up to 15 minutes.

  • whether the clothing has a defect;
  • whether it relates to manufacture, care, dry cleaning, use or tailoring;
  • whether the item matches its size, description, composition and labelling;
  • which document is needed: an inspection record, specialist opinion or review;
  • when laboratory testing is required.

How data is processed: Personal Data Processing Policy. Attach only the materials needed; where possible, conceal unnecessary personal data about other people.

Free telephone consultation for up to 15 minutes. Before inspection, retain the item, labels, markings, receipt, packaging, care instructions and correspondence where possible.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.

Write to usDiscuss your task ↗