Useful information

Questions for the expert

Example questions on fabric defects, tailoring, dry cleaning, care, dimensions and assessment of opinions.

Item flaws and condition

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Causes and origin of the defect

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Washing, care and dry cleaning

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Construction, seam and fitting quality

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Size, labelling and conformity with the order

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Expert report review

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For a review

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These formulations are a starting point. Questions are refined according to the objects, available materials and the expert's competence.

Wording is refined for the specific item, material, defect and available documents. An example question does not mean it can be answered without inspection or necessary tests.

Scope of the assignment

The commodity specialist examines the agreed features of the item and causes of flaws within their specialised knowledge. Legal questions of liability, refunds and amounts recoverable are resolved through the prescribed procedures. In a court-appointed examination, the court determines the final questions. Laboratory work is agreed separately.

You can insert the selected question into your enquiry. Documents for court.

Inquiry

Describe the item, defect and circumstances

Send photographs of the item, labels, markings and defects, purchase documents, the contract, product listing, seller’s refusal, dry-cleaning documents or the seller’s opinion. Free telephone consultation for up to 15 minutes.

  • whether the clothing has a defect;
  • whether it relates to manufacture, care, dry cleaning, use or tailoring;
  • whether the item matches its size, description, composition and labelling;
  • which document is needed: an inspection record, specialist opinion or review;
  • when laboratory testing is required.

How data is processed: Personal Data Processing Policy. Attach only the materials needed; where possible, conceal unnecessary personal data about other people.

Free telephone consultation for up to 15 minutes. Before inspection, retain the item, labels, markings, receipt, packaging, care instructions and correspondence where possible.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.

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